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Orders & Support

How can I contact AURA?

Our team is available 7 days a week to assist you.

📧 Email: support@weaurafit.com

Or contact us through our Contact page.


I didn’t receive my order confirmation. What should I do?

If your order was successful, you should receive a confirmation email within a few minutes.

Please check your spam or junk folder.

If you still can’t find it, contact us and we’ll be happy to help.

Shipping

Do you ship internationally?

Yes, we ship internationally.

Once your order is dispatched, you’ll receive a tracking link by email so you can follow your delivery in real time.

Shipping times and costs are shown at checkout.


Can I track my order?

Yes. As soon as your order leaves our warehouse, you’ll receive an email with your tracking information.

Returns

What is your return policy?

You may return your order within 14 days of delivery, provided the item is:

  • Unworn
  • Unwashed
  • In original condition with tags attached

Return shipping costs may apply.

To start a return, please contact support@weaurafit.com.


I didn’t receive my order confirmation. What should I do?

If your order was successful, you should receive a confirmation email within a few minutes.

Please check your spam or junk folder.

If you still can’t find it, contact us and we’ll be happy to help.


How long does a refund take?

Once your return is received and approved, refunds are processed within 14 business days.

Please note that your bank may take a few additional days to reflect the refund.

Product Care

What materials are used in AURA products?

Our pieces are made from high-quality performance fabrics, selected for:

  • Sculpting support
  • Comfort and stretch
  • Durability for training and everyday wear

Care instructions are included on each product page to help maintain fit and performance over time.

Need help?

If you didn’t find what you were looking for, feel free to reach out.

We’re here to help.